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Software may be the key product to your firm’s growth, but the Technical Support of your product will keep your client’s happy. Webspeedway offers customizable support packages for many applications. Hardware ordering, staging, and shipment along with ongoing support services allow you to focus on directing your company and not managing the IT Department. Teaming your IT resources with those of Webspeedway allows for a synergistic approach to deploying and supporting your product. Four key points of Webspeedway’s Support Services are below:
Dedicated Help Desk Support
Webspeedway’s help desk support solution allows your company to have a reliable point-of-resolution for your client’s IT questions. Our support desk is staffed with the resources you need to offer friendly, understandable, and English-speaking support to your clients. All of our technicians are native-English speakers and grew up in the U.S.A., so you do not have to worry about support be ran through another country.
Ticket Management System
Allows for easy management of your client’s issues, while at the same time provides a “virtual” trail of what resolution steps were taken by the technicians. Real-time Response reports are generated by this system, which allows your firm’s management team to see the benefit of partnering with Webspeedway.
Brand ability
Our proprietary support infrastructure can be branded with you firm’s logo to give your customers a seamless sense of support. Remote icons and help windows are labeled for “virtual” support issues, while on-site support technician’s can be out-fitted with your firm’s logo on polo or other clothing item.
Scalability
The Support Services Solution Webspeedway offers allows for scalability while your company grows. If rapid growth is your goal, our infrastructure is built to take on the extra demand. All of these support solutions allows for a synergistic and seamless system for your clients.
Up-Sale Ability
Recurring revenue is the key to build sustainable businesses. Selling our support services as a value-added proposition to your clients allows for a mark-up by you, while passing the resources constraints on to Webspeedway. This is a win-win-win solution. Your clients get the support they need, you get the support as well as a chance to up-sale, and we are happy because of the business we get from your company.
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